Shipping & Returns

Shipping Policy:

We offer free economy shipping on orders over $35.

Processing Time: Every piece is made in-house in Fort Worth, TX. Most orders, including those with free text engraving, ship within 1–3 business days. Custom sizes and logo or artwork engraving can take 5–7 business days, depending on mockup approval. During peak seasons, allow an extra 1–2 business days. If there’s ever a delay, we’ll let you know right away.

Shipping Methods & Rates:

• We offer standard and expedited shipping options at checkout.
• Rates are calculated at checkout based on your location and order size.

Domestic Shipping:
We currently ship only within the United States of America using reliable carriers such as USPS, UPS, or FedEx. Transit time typically ranges from 3–7 business days once shipped.

Order Tracking:
Once your order ships, you'll receive a confirmation email with tracking information so you can follow it to your door.

If you have any additional questions, please email contact@lonokedesigns.com.

Return Policy

At Lonoke Designs, we stand behind our work. If you’re not happy with your order, you can return it within 30 days of delivery for a refund.

What can be returned
Items must be unused, not engraved or customized, and in their original packaging, with your order number or proof of purchase.

What can’t be returned

• Engraved or personalized items
• Custom orders, including custom sizes, special requests and logo or artwork engraving
• Sale items and gift cards

Engraving errors, damage, or wrong items
If we make an engraving mistake, or your order arrives damaged, defective or incorrect, we’ll replace it or refund you at no cost to you, including shipping. Please contact us within 7 days of delivery with your order number and a photo so we can make it right quickly.

How to start a return
Email contact@lonokedesigns.com with your order number. Returns must be approved before they’re sent back. Packages sent without approval can’t be accepted. Once your return is approved, we’ll send the return address and instructions.

Return shipping
Return shipping is the customer’s responsibility unless the return is due to our error or damage in transit. If you’d like, we can send you a prepaid return label, and its cost will be deducted from your refund.

Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it’s been more than 15 business days since approval, please email us.

Exchanges
The fastest way to get a different item is to return the original and place a new order once your return is approved.

Defects after 30 days? Those are covered by our Lifetime Warranty.