Refund policy

Refund Policy

At Lonoke Designs, we stand behind our work. If you’re not happy with your order, you can return it within 30 days of delivery for a refund.

What can be returned
Items must be unused, not engraved or customized, and in their original packaging, with your order number or proof of purchase.

What can’t be returned

• Engraved or personalized items
• Custom orders, including custom sizes, special requests and logo or artwork engraving
• Sale items and gift cards

Engraving errors, damage, or wrong items
If we make an engraving mistake, or your order arrives damaged, defective or incorrect, we’ll replace it or refund you at no cost to you, including shipping. Please contact us within 7 days of delivery with your order number and a photo so we can make it right quickly.

How to start a return
Email contact@lonokedesigns.com with your order number. Returns must be approved before they’re sent back. Packages sent without approval can’t be accepted. Once your return is approved, we’ll send the return address and instructions.

Return shipping
Return shipping is the customer’s responsibility unless the return is due to our error or damage in transit. If you’d like, we can send you a prepaid return label, and its cost will be deducted from your refund.

Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it’s been more than 15 business days since approval, please email us.

Exchanges
The fastest way to get a different item is to return the original and place a new order once your return is approved.

Defects after 30 days? Those are covered by our Lifetime Warranty.